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Can't permanently delete old files under "Deleted" files

New Here ,
Aug 23, 2021 Aug 23, 2021

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I exceeded my cloud space so I deleted all old files that I don't need anymore.  When I was trying to delete them under the "Deleted" tab on browser or Creative Cloud app on my iMac, I keep getting error "Could not delete asset permanently" or " File was restored and cannot be deleted". 

 

Screenshot 2021-08-23 at 12.31.31.png

 

Screenshot 2021-08-23 at 12.30.44.png

 

However, I have not restored any files as I only just deleted them for the sole purpose of freeing up space.

I tried reading other similar posts to this, but nothing suggested helped me with this error. Please help me.

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Cloud storage web assets

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New Here ,
Aug 23, 2021 Aug 23, 2021

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I am having the same problem. I spent hours a few days ago on the Adobe chat help, just to wind up with the agent saying that they thought the problem was on their server, and that I should wait 24 hours and try again.  I did.  I still cannot delete any files permanently. I even tried deleting a new file, and I couldn't delete that one permanently either. 

 

I also had not intentionally restored any files.  I don't even know what that means.  True confession: I have not taken the time to figure out how Creative Cloud's storage systems are configured and interrelated.  Anything I work on with my laptop I store on a and external drive.  The stuff that is in my creative cloud online storage is primarily junk- files I made while playing around with apps on my ipad just to get a general idea how they work.

 

If anyone can point me to a very clear explanation of the storage options on Creative Cloud, I would be most grateful.

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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@Jenna-H, you see that for every file in the deleted folder?

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New Here ,
Aug 25, 2021 Aug 25, 2021

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Yes, I got that message for every file that I have in my "deleted" folder. 

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Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1629901778945.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Problem was not solved with any of the reply suggestions. What solved it was waiting a few days, logging out of everywhere with my login then reloggin in after the adobe xd update. Then I was able to delete files from the tab.

 

I don't know was this due to the new "business/personal" profile update that made them separate which is probably the cause for this errorr.

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