Can't permanently delete old files under "Deleted" files

New Here ,
Aug 23, 2021 Aug 23, 2021

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I exceeded my cloud space so I deleted all old files that I don't need anymore.  When I was trying to delete them under the "Deleted" tab on browser or Creative Cloud app on my iMac, I keep getting error "Could not delete asset permanently" or " File was restored and cannot be deleted". 

 

Screenshot 2021-08-23 at 12.31.31.png

 

Screenshot 2021-08-23 at 12.30.44.png

 

However, I have not restored any files as I only just deleted them for the sole purpose of freeing up space.

I tried reading other similar posts to this, but nothing suggested helped me with this error. Please help me.

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New Here ,
Aug 23, 2021 Aug 23, 2021

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I am having the same problem. I spent hours a few days ago on the Adobe chat help, just to wind up with the agent saying that they thought the problem was on their server, and that I should wait 24 hours and try again.  I did.  I still cannot delete any files permanently. I even tried deleting a new file, and I couldn't delete that one permanently either. 

 

I also had not intentionally restored any files.  I don't even know what that means.  True confession: I have not taken the time to figure out how Creative Cloud's storage systems are configured and interrelated.  Anything I work on with my laptop I store on a and external drive.  The stuff that is in my creative cloud online storage is primarily junk- files I made while playing around with apps on my ipad just to get a general idea how they work.

 

If anyone can point me to a very clear explanation of the storage options on Creative Cloud, I would be most grateful.

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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@Jenna-H, you see that for every file in the deleted folder?

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New Here ,
Aug 25, 2021 Aug 25, 2021

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Yes, I got that message for every file that I have in my "deleted" folder. 

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Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1629901778945.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Problem was not solved with any of the reply suggestions. What solved it was waiting a few days, logging out of everywhere with my login then reloggin in after the adobe xd update. Then I was able to delete files from the tab.

 

I don't know was this due to the new "business/personal" profile update that made them separate which is probably the cause for this errorr.

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New Here ,
Nov 26, 2021 Nov 26, 2021

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Has anyone managed to resolve this issue, 'Cant delete asset permanently' Error out of adobe creative file web browser. It only started happening about a month now, with some files, but now its every new file that has been deleted cannot be permanently deleted. I have been chatting with Adobe for the last couple of days and getting nothing resolved. Other than creative cloud starting to fill up.

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Explorer ,
Nov 27, 2021 Nov 27, 2021

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Oh yeah, i am SUPER angry about not being able to delete files to clear up space, there are 1000's of files in there and every time i try to delete more than 100 at a time, it hangs.  I have been deleting files for hours because I don't want to spend time on tech support, because it is slow. I want to delete it all.   I'm about ready to move my files to another cloud back-up and cancel my extra storage.  I don't have time for this, ontop of my files using 16MB of ram just for opening  ONLY photoshop on my PC?  Something is really wrong.    

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Has anyone had any success to this?>

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Still no resolve to 'could not delete asset permanently' in Adobe Creative Cloud. 
Adobe keeps promising to look into it. Adobe Creative cloud is filling up and no way of deleting old files.

Mariolend_0-1638453854701.png

 

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Explorer ,
Dec 04, 2021 Dec 04, 2021

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Did you notice that some of the files that say they can't be deleted are actually uninstal files for the software itself? 

 

It seems to be the larger folders and DLL uninstall files that i am getting this message on.  The rest will sometimes delete, but they also crash the browser if i try to delete more than 10 at a time.

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