Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Can't see or open my Creative Cloud documents anymore

New Here ,
Jun 14, 2021 Jun 14, 2021

Copy link to clipboard

Copied

Hi,
since last Thursday my Cloud documents don't show in XD and other applications anymore.

I added a screenshot from XD. It only says "Error" and that I should restart and try again and a link with "more information".

I can still find the documents on the Creative Cloud Web under "my work" but I can't open them from there. I can only download a copy of it on my Computer which means it won't update the Cloud version.

 

I tried everything on the help page already:
- updates
- Restart Programm/Computer
- Log out and Log in again
- uninstall XD & reinstall it
- uninstall the whole Creative Cloud Client & reinstall it

 

I hope someone can help me here

TOPICS
Cloud storage web assets, File sync

Views

60

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation