Copy link to clipboard
Copied
I just renewed my membership and tried to open up Creative Cloud. However, everytime I try to sign in, it immediately says I've been signed out and must sign in again. I have tried uninstalling everything and reinstalling and restarting my laptop. I have also tried out the 'for Mac: ~/Library/Appl
ication Support/Adobe/OOBE/opm.db and trash it' method I saw on the community. Nothing seems to work for me. Please help me.
Copy link to clipboard
Copied
Hi,
Thank you for posting your query here.
Please share your Mac OS version. Also, please try the steps suggested in the following help article: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html#:~:text=....
If you have followed the steps and still facing issues, please
contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Hope this helps.
Thank you.