Can't Sign out from Creative Cloud

New Here ,
Feb 15, 2022 Feb 15, 2022

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Hello! Sorry if this is a bit messy, it's my first time posting to this. Anyways, I am having an issue logging out of my creative cloud on my windows desktop. The sign out button is grey and I tried logging out from my browser but that also does not work. I can sign in and out of both my school account (which I am trying to log out from) and my personal on the browser, but I can't do the same on the creative cloud app itself. Any tips to help figure this out would be greatly appriciated. Thanks!

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Cloud storage web assets

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Community Expert ,
Feb 16, 2022 Feb 16, 2022

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that's expected if you're already signed-out on the cc app, and if that were true, the sign-in option would work.  does it?

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New Here ,
Feb 23, 2022 Feb 23, 2022

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Not really sure what happened but it works now after I got an error message from the app itself and it restarted. Thank you for your help though! 🙂

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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you're welcome.

 

in the future, if that happens again, you do not need to wait for an error message. you can reset the cc app:


to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Feb 23, 2022 Feb 23, 2022

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Okay, thanks!

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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sure.

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