Can't Sign out from Creative Cloud

[Jade136]

Hello! Sorry if this is a bit messy, it's my first time posting to this. Anyways, I am having an issue logging out of my creative cloud on my windows desktop. The sign out button is grey and I tried logging out from my browser but that also does not work. I can sign in and out of both my school account (which I am trying to log out from) and my personal on the browser, but I can't do the same on the creative cloud app itself. Any tips to help figure this out would be greatly appriciated. Thanks!

[kglad]

that's expected if you're already signed-out on the cc app, and if that were true, the sign-in option would work.  does it?

[Jade136]

Not really sure what happened but it works now after I got an error message from the app itself and it restarted. Thank you for your help though! 🙂

[kglad]

you're welcome.

in the future, if that happens again, you do not need to wait for an error message. you can reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Jade136]

Okay, thanks!

[kglad]

sure.