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Can't uninstall CC from a Win10 laptop

New Here ,
Oct 05, 2022 Oct 05, 2022

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I installed the CC by mistake when I wanted another app. Now I want to uninstall it but it

says it is impossible. WHY? How is this connected to unwanted so called plans?

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Cloud storage web assets

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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New Here ,
Oct 13, 2022 Oct 13, 2022

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did NOT work. Had help from Window support, they could not do it. Reinstalled Win10 - no result, still there. It says that since there is no app associated with this app, IT CANNOT BE UNINSTALLED. What the h--- are you doing? I don't want the CC covering 694MB in my system. You who created this masterpiece must know how to remove it. Your Uninstall app does npt dp te work. Give me a the solution, please!!

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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@ufologen 

 

in line with @Nancy OShea, can you embed a screenshot showing adobe creative cloud is installed on your computer?

 

if it is installed, and not disabled by previous attempts to uninstall/remove, did you use the cc desktop app uninstaller to remove it when you first started to uninstall/remove?  https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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LATEST
quote

You who created this masterpiece must know how to remove it.


By @ufologen

Nobody here in this thread created the “masterpiece”. All here are users.

quote

It says that since there is no app associated with this app, IT CANNOT BE UNINSTALLED.


By @ufologen

HOW did you install it? It uninstalls the same way. If you shared screenshots of your situation, we could eventually help. None of us is very good at fortune-telling.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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Are you certain Creative Cloud is actually installed on your device? 

When you go to Win Start menu, do you see an Adobe Creative Cloud icon? 

If it was recently added, it should be near the top.  Otherwise, your installed app will appear further down the list.   See screenshot.

 

image.png

 

Right-click on icon and select Uninstall.  This presumes you have a computer user profile with administrative permissions allowing you to install/uninstall software. 

 

If you do NOT have administrative permissions on this device, contact your employer's or school's IT dept for assistance.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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