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Can't use creative cloud unable to reach adobe servers

Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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It`s been a day since i get the message "unable to reach adobe servers", i have already unninstalled and installed creative cloud.

I need to download some adobe font for a project.

Very unhappy with this error, i cannot access my apps through creative cloud because it says i'm "offline", which i'm not.

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File sync, Libraries

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correct answers 1 Correct answer

Adobe Employee , Dec 16, 2020 Dec 16, 2020
Sarah, I am sorry you are encountering so many problems using the Internet on the current computer. I am also showing that you recently contacted us and case ADB-16903786-G4D0 was closed due to lack of a response. Please begin a new chat interaction at https://helpx.adobe.com/contact.html so that direct assistance can be provided to resolve the connection error.  I would also ask that you review and bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which ...

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Adobe Community Professional ,
Dec 11, 2020 Dec 11, 2020

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I think (I'm not certain) that what you need to do is sign out and then resign in to Creative Cloud using the Creative Cloud Desktop app. 

 

Note: this is not an issue I've encountered, but the above is a solution I seem to recall seeing elsewhere in the forums. @Nancy OShea, can you weigh in? I think I've seen you respond to this sort of thing before and your knowledge is likely to be more accurate than mine.

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Community Beginner ,
Dec 11, 2020 Dec 11, 2020

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I can't log off frol my account because the button "sign out" ia disabled. I guess that japonês because creative cloud senses I'm not "online". I've tried unninstalling and installing It again and It tales me back to my account.

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Adobe Community Professional ,
Dec 11, 2020 Dec 11, 2020

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Community Beginner ,
Dec 11, 2020 Dec 11, 2020

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Yes, twice 😞

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Adobe Community Professional ,
Dec 11, 2020 Dec 11, 2020

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Is your firewall or antivirus blocking it?

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Community Beginner ,
Dec 11, 2020 Dec 11, 2020

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Not really, i dont use any antivirus besides windows and have also tried disabling both firewall and windows antivirus.

Now, i tried changing the windows account and seem to get by the same issue, even without account cache.

 

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New Here ,
Dec 12, 2020 Dec 12, 2020

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I have been fighting this problem all day. In my case I've found that Creative Cloud will not connect unless I disable every network adapter in Control Panel\Network and Internet\Network Connections other than my main adapter.

 

Creative Cloud will not connect as long as I have any virtual machine adapters or VPN adapters enabled. Ridiculous. Every other app on my machine is connecting without issue. It's as if they bind to a random adapter for no reason whatsoever.

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Adobe Employee ,
Dec 16, 2020 Dec 16, 2020

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Sarah, I am sorry you are encountering so many problems using the Internet on the current computer. I am also showing that you recently contacted us and case ADB-16903786-G4D0 was closed due to lack of a response.

 

Please begin a new chat interaction at https://helpx.adobe.com/contact.html so that direct assistance can be provided to resolve the connection error.  I would also ask that you review and bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which provides steps you can use to update your support case, so that is not closed due to lack of response in the future.

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