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Cancelling my Adobe but not wanting to pay extra

New Here ,
Aug 23, 2023 Aug 23, 2023

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Hello! I've signed up  or the "Creative Cloud All programs 100GB" plan, apparently it's a yearly plan but I got to be honest and say that when I signed up I thought it would be a monthly debit with a one-month notice when subscribing and not a yearly subscription. As I'm now trying to cancel my subscription however, it asks that I pay an extra fee of 390SEK (around 35dollars) as an early cancellation fee. Is there no way to get around this? 😞 

 

 

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Community Expert ,
Aug 23, 2023 Aug 23, 2023

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If you are willing to pay more, SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Aug 23, 2023 Aug 23, 2023

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if you plead your case with adobe support, and especially if you start a different (eg, monthly) subscription, they can be very understanding. 

 

see @John T Smith's message for using chat to contact adobe support.

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