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Cannot change profiles as profile chooser does not show on desktop mac photoshop login

New Here ,
Aug 30, 2023 Aug 30, 2023

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I've tried signing out and signing in again so I can change profiles. 

It won't allow me to sign out on ps - but will allow me to sign out and sign in on another profile on creative cloud. 

Please help! I have no access to files.

 

Thanks!

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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 contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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