Cannot Delete Files Permanently From CC

Participant ,
May 21, 2022 May 21, 2022

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Hello,
I have seen this issue in multiple posts, but I have not yet found a working answer so I'm creating a post for my specific issue. I am trying to clean out my Deleted Files folder on CC. When I select all items in the folder, many of them will not be deleted due to a red error message "Cannot delete an asset permanently because someone has restored it." I work with multiple collaborators all using the same Cloud so there are about 5 people deleting files from different computers. I am the admin so I would like to be able to clean out the folder once files have been deleted by everyone which I try to do once a week. So if someone has restored them somehow, why are they still showing in the Deleted Files folder? And it's not just a few. It's hundreds of files.

 

How can I clean them all out? This is a big issue because I have to go in every week and select individual files to see if they can be deleted or will give an error. Has anyone found a solution to this problem or should I contact Adobe directly to report it as a bug? Thank you.

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Cloud storage web assets , Collaboration

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Adobe Community Professional ,
May 21, 2022 May 21, 2022

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Participant ,
May 21, 2022 May 21, 2022

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@John T Smith I've seen this link many times before relating to this issue, but it doesn't address anything about the error message I described above. 

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New Here ,
Jun 22, 2022 Jun 22, 2022

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Also having this same issue. Seems to be with folders for me and not individal files.

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