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Cannot desactivate licence

New Here ,
Oct 29, 2021 Oct 29, 2021

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Recently I was bad lucked and I broke 2 computers (like hardware dead). I have a valid Key for Adobe Premiere Element but it is activated on these 2 computers. I tried to deactivate these 2 computers using my Adobe Account but they do not appear there. Is there any way to contact someone from Adobe to fix that? I cannot find any email or ticket manager to do so. I literaly used 1 of the 2 computers only 3 days.

Thank you !

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correct answers 1 Correct answer

Adobe Community Professional , Oct 29, 2021 Oct 29, 2021
When you can't deactivate a serial number  BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT You may need to PERSIST or TRY AGAIN to find a support agent with more experience Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link to work T...

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Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

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When you can't deactivate a serial number 
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Oct 29, 2021 Oct 29, 2021

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Awesome, it worked!

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