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Cannot log into different profile in Adobe Portfolio

New Here ,
Apr 24, 2024 Apr 24, 2024

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Currently I have a portfolio site that I made on a business account, which at the time had an active student license. Now that the license is expired, I would like to migrate the portfolio site to my personal profile, however, whenever I try to log into Adobe Portfolio I'm not able to select the business profile and it will automatically sign me up with my personal profile. I cannot access the site from there unfortunately. I already turned off automatic sign in to personal profile in my Adobe account settings, that too didn't solve the issue. If I log into my regular Adobe account it does let me choose a different profile, but not with Adobe Portfolio. 

 

I hope someone knows how to resolve this issue or knows what is wrong.
Thank you in advance!

TOPICS
File sync , Libraries

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correct answers 2 Correct answers

Community Expert , Apr 28, 2024 Apr 28, 2024

If your school license has expired, it will depend on how long ago it was disabled.

Portfolio doesn't keep old sites on their servers indefintely.

 

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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New Here ,
Apr 24, 2024 Apr 24, 2024

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Thank you for the links. I had already submitted a form about the issue to their contact page as well.

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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you're welcome.

 

you could try deleting store adobe credentials on your computer, but i'm not sure that will fix the problem, nor whether it's worthwhile even if successful.

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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If your school license has expired, it will depend on how long ago it was disabled.

Portfolio doesn't keep old sites on their servers indefintely.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 02, 2024 May 02, 2024

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I didn't know about that yet, thank you! I also submitted a ticket about this issue and they were able to resolve it, so my website is now transferred to my personal profile. 

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New Here ,
May 02, 2024 May 02, 2024

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This issue is now resolved. The helpdesk was able to transfer my portfolio to my personal profile. 

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Community Expert ,
May 02, 2024 May 02, 2024

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good to hear,

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