Cannot log into different profile in Adobe Portfolio

[Zerline]

Currently I have a portfolio site that I made on a business account, which at the time had an active student license. Now that the license is expired, I would like to migrate the portfolio site to my personal profile, however, whenever I try to log into Adobe Portfolio I'm not able to select the business profile and it will automatically sign me up with my personal profile. I cannot access the site from there unfortunately. I already turned off automatic sign in to personal profile in my Adobe account settings, that too didn't solve the issue. If I log into my regular Adobe account it does let me choose a different profile, but not with Adobe Portfolio. 

I hope someone knows how to resolve this issue or knows what is wrong.
Thank you in advance!

[kglad · Accepted solution]

https://help.myportfolio.com/hc/en-us/articles/10872890414235-Migrate-Adobe-Portfolio-sites-to-anoth...

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

portfolio faq: https://help.myportfolio.com/hc/en-us

[Zerline]

Thank you for the links. I had already submitted a form about the issue to their contact page as well.

[kglad]

you're welcome.

you could try deleting store adobe credentials on your computer, but i'm not sure that will fix the problem, nor whether it's worthwhile even if successful.

[Nancy OShea · Accepted solution]

If your school license has expired, it will depend on how long ago it was disabled.

Portfolio doesn't keep old sites on their servers indefintely.

[Zerline]

I didn't know about that yet, thank you! I also submitted a ticket about this issue and they were able to resolve it, so my website is now transferred to my personal profile. 

[Zerline]

This issue is now resolved. The helpdesk was able to transfer my portfolio to my personal profile. 

[kglad]

good to hear,