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Cannot open ipad cloud files in desktop programs

Community Beginner ,
May 20, 2023 May 20, 2023

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Hi,

I usually work across the desktop Photoshop and ipad Fresco & Photoshop app. At that point I really depend on Creative Cloud synchronizing service.

But recently, ipad-created files have been not opened in desktop Photoshop and desktop Fresco. It just loads forever, like that image uploaded.

However it opens well in web photoshop, weird. So I thought the cause is not in the ipad synchronization, but in my desktop. I reinstalled Adobe CC, Photoshop, also downgraded it and it dosen't work yet.

Funny thing is that file which created in desktop then painted in ipad, it opened well in desktop again, but ipad-drawn things are not exist. It was just ignored.

I have large volume at my HDD yet, latest version apps in ipad, and I don't know why it happens.

At this rate I cannot use sync function at all, my favorite advantage of CC.

Is there anyone who knows what's wrong or have suffered from save issue?

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Community Expert ,
May 20, 2023 May 20, 2023

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sign out and then sign in to your desktop's cc app and then use the sane adobe id to sign out and back in to your ipads cc app.

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Community Beginner ,
May 20, 2023 May 20, 2023

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Though it doesn't work either I really appreciate your help 🥲 

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Community Expert ,
May 21, 2023 May 21, 2023

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what's your image show?

 

do you want this moved to the korean forum?

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Community Beginner ,
May 21, 2023 May 21, 2023

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No. It's just loading image and it's saying it doesn't proceed anymore. stopped at there.

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Community Expert ,
May 21, 2023 May 21, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
May 22, 2023 May 22, 2023

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I don't know why it works, but it works, at that 1st reset progress. Also it would be helpful with handling most of my CC problems. Now I can work with both devices.

Again, I appreciate your advising.

 

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Community Expert ,
May 22, 2023 May 22, 2023

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you're welcome, and thank you for the good news!

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