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Cannot Permanently delete files from Deleted folder

New Here ,
Oct 14, 2021 Oct 14, 2021

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We have 6 years worth of archived files in the Deleted folder, and it comes up with a 'Cannot Delete Some Assets Permanently' error every time we try to delete any of them. This is taking up a huge amount of space in our plan!  We need to clear the space but can't.  It's not just one type of file, but all types.

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Adobe Community Professional ,
Oct 19, 2021 Oct 19, 2021

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if you have an enterprise or teams plan, the admin should delete them.

 

otherwise, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1634656041496.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Oct 19, 2021 Oct 19, 2021

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I wonder why they can't be deleted unless they're being used by something else for which you don't have the right permissions to access. 


Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Same issue and I opened a ticket. Crazy thing is if I am able to delete some of them, next time it syncs it puts them right back. There was an earlier thread on this problem, looks like going back to 2014. Back then support would delete for you if you opened a ticket, but seriously why is this problem not fixed yet?

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