Cannot sync on MacOS 10.14.6 Mojave

[JCooper@Mehring]

I have tried the suggested solutions from Adobe re Core Sync. No change. "Open on the web" not available. I saved files to the Creative Cloud app, signed in on the web to look for the synced files--not there. Any other solutions? 

[kglad]

what's your sync folder (file>preferences>syncing) on your mac?

[JCooper@Mehring]

According to Preferences it is in my user root (Jeannie/Creative Cloud Files). However, in the info on the sidebar from "Creative Cloud Files" it showed a different path, to a duplicate folder of the same name within my Documents.

I moved that duplicate folder to the Trash. I went back to Preferences to set the path to the root again. It now shows the sync directory in the Trash.

Then I changed the name of the folder in the Trash to "OLDCreative Cloud Files" and the only thing that changed was the sidebar now shows the path at .../Trash/OLDCreative Cloud Files.

I have restarted and I have tried unsuccessfully several times to re-point the sync folder to the user root.

How do I resolve this? Should I uninstall Creative Cloud and reinstall?

[kglad]

you can't use a drive root for you adobe sync folder.  the files won't sync (which is what you're seeing).

create a directory in your root (eg, adobe sync) and assign that as your sync folder in the adobe cc desktop app (file>preferences>syncing).

then put a test file in that folder and see (using your os file browser) if it starts sync'g (and completes syncing) with adobe's online storage.

[JCooper@Mehring]

I already have a Creative Cloud Files folder in my User root as I have done for several years. It is only recently that something changed and the sync is not pointing to that folder.

 

[JCooper@Mehring]

I created a new folder as you suggested and placed a single file in it. When I viewed that folder in Finder, suddenly my entire previously-created Creative Cloud Files folder and all subfolders were in the same new folder. But nothing sync'd.

When I accessed my files through the web it says the last sync was 22 days ago.

[kglad]

embed a screenshot showing your sync'd folder ala

[kglad]

and do you show green checks in that users/shared/adobe-sync folder?

[JCooper@Mehring]

Sorry about the download.

No, no green checks. And as I mentioned, when I go to the web directly the last sync date was Feb. 1

And typically I see the blue syncing arrows when I add a new file, both in the Finder as well as in the CC icon. 

[kglad]

pause and then unpause your file syncing

check the web synched files

exit the synched local directory and re-enter it with your file browser.

did the file sync?

[JCooper@Mehring]

No. But after I paused and unpaused the double blue arrows in the icon at the top taskbar were visible for several minutes. I had hope that was a good sign, but the web view still says the last modification was 23 days ago.

[kglad]

refresh the web page.

[JCooper@Mehring · Accepted solution]

Sometime earlier I saw a message over the CC icon in the taskbar saying "Creative Cloud Update," I refreshed as you suggested, and now things seem to sync. Thanks for your help!

[kglad]

you're welcome