Cannot type my university in CC student plan verification page

[JonahP]

Last year on black Friday I bought the CC student plan at a reduced cost. Now it is black Friday again I wanted to buy it again. In my account it says I can do this, however when I press 'continue to verification' I am unable to type my university and there is no drop down. It simply goes red and I cannot type.

Image below:

Anyone know why this is happening and can help?

Thanks

[John T Smith · Accepted solution]

As far as I know, BF deals are only for NEW subscriptions, so you can't buy again if you already have a subscription

HOWEVER

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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[JonahP]

Ok thanks John, I get this screen saying a BF special offer is available however which is weird - as I did already get it on BF last year:

Thanks

[JonahP]

Last year on black Friday I bought the CC student plan at a reduced cost. Now it is black Friday again I wanted to buy it again. In my account it says I can do this, however when I press 'continue to verification' I am unable to type my university and there is no drop down. It simply goes red and I cannot type.

Image below:

If anyone could help me with why this is happening that'd be great,

Thanks

Do not post the same thing in 2 places... messages merged... Moderator

[kglad · Accepted solution]

one time deals only and for first time subscribers only.  when you try to purchase you'll encounter an issue.