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Cannot upload mp4 unless using synced files

Community Beginner ,
Jul 09, 2023 Jul 09, 2023

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If I look under Create Cloud "files | your files" and try to upload an mp4 file it throws an error. But if I go to "synced files" and upload it works. Can anyone explain why?

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Cloud storage web assets , File sync

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Community Expert ,
Jul 09, 2023 Jul 09, 2023

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different parts of adobe's file storage handle different file types.

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hi @MrMattPrime,

 

We're sorry to hear about this. Could you please share the screenshot of the error message you're seeing? Also, check this article & let us know if that helps: https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

 

Regards,

Tarun

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