Cannot upload mp4 unless using synced files

[MrMattPrime]

If I look under Create Cloud "files | your files" and try to upload an mp4 file it throws an error. But if I go to "synced files" and upload it works. Can anyone explain why?

[kglad]

different parts of adobe's file storage handle different file types.

[Tarun Saini]

Hi @MrMattPrime,

We're sorry to hear about this. Could you please share the screenshot of the error message you're seeing? Also, check this article & let us know if that helps: https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

Regards,

Tarun