Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Cant load PSDC Documents, and Creative Cloud Library and Sync Issues

New Here ,
Jun 01, 2025 Jun 01, 2025

I had a problem earlier that I ended up fixing, but also created even worse problems

QKayos_0-1748771111852.png

 

My cloud starts like this, but doesnt really do anything.. I have a bunch of cloud PSDC documents that I cannot preview, or open or download.. 

If I attempt to open it from creative cloud, It does this, attempting to open and load them on the web browser yields the same results 

QKayos_1-1748771128590.png

 

Eventually the creative cloud turns into this.. and hitting the reload button does nothing

QKayos_2-1748771151431.png


I have a bunch of different documents that are available, and a bunch that arent 

QKayos_4-1748771516647.png

I have been trying to fix this issue for 6 hours to access some documents I need, I cannot get the library to fix itself, I cannot get it to work across 3 different devices (2 windows and a macbook) I've tried to fix things locally, Signed out, signed in, uninstall, reinstall, refresh preferences, deleted temp files, removed other files that were suggested, cc cleaner tool, removed old libraries I hadn't used

Nothing is making any of them work.. please help 

 

421
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

are all psdc documents problematic?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

Nope, as is the last picture, some randomly work, some don't, they're all PSDC though 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

are they all locally stored?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

Don't believe so unless I misunderstand what that means, but I only saved them to the cloud, I didnt save them locally 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

use a web browser and download one of the problematic files.

 

navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

then open the problematic file in ps.  any problem?

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

I think I tried this earlier as well, I left it open for ages and forgot about it but nothing ever downloaded either from there

QKayos_1-1748782508594.png

It's just been like this for 10minutes so far (I've got gigabit nbn internet too) so it doing nothing is really strange 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

the file's probably corrupted but there's a chance using a different updated (non-opera) browser may succeed.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

Oh man I really hope not, There's atleast 50+ cloud documents that were all working fine, even ones from few days ago stopped.. They all just randomly got corrupted?! :'( 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

oh, if they were working AFTER syncing with adobe maybe something is occuring on adobe's end that will self-resolve.

 

did you try a different browser?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

Sorry not sure what that means, but even files I was just using a few days ago were fine, I've just got a bunch of random ones even recent ones that just aren't working from today but were fine like 2 days ago, I can't get the library to sync anymore, so I am hoping or thinking its adobes end or something.. 

Firefox has the same thing, just stuck on the same bar 0 of 1 at the same spot. Even downloading ones that I know do work, just sit there too which is also incredibly strange

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

1.  with all cloud services (not just adobe's) save all files locally.  for adobe files, then sync if you want to share with others or yourself on other devices.

 

2.  periodically try to download using a file browser like firefox.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

ohh... Yep that makes sense
Is there a place I should be looking to check if the files are saved locally somewhere? I did mess around with some preferences in creative cloud earlier, so I'm not sure if that may be linked.. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

you could have saved almost anywhere on your computer.  you can start by opening ps and clicking file >save as.

 

don't navigate anywhere. just note the folder that opens by default.  then use your file browser to inspect that folder.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

Unfortunately I had already started saving things locally for what I could access and use in the meantime, so its back to where I've been saving things since this issue, on top of that I don't recall it opening to anywhere specific that had other files in it.

Odd question, I may have changed Asset Download Location in Creative Cloud originally, could this have caused the problem? I don't know where it was last at 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

you changed a cc desktop app preference? 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

Yeah.. I did.. maybe I shouldnt have, I was trying to fix a different issue, which I did fix, but whatever I did seems like I broke something else. 

The Asset download location in the cc desktop app preference is what I accidentally changed 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

what is the cc app sync folder location shown in the cc app?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

I'm not sure if the specifics matter, I did change it a few times.. I've left it now in the C:Users/Username/Documents-assets is just where I've put it at  

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

are there uncorrupted families files in that local folder?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

There is 0 files in that folder if there is supposed to be any, I'm guessing because I can't sync my library for there to be anything in there? But yeah its completely empty.. was nothing in there originally thats why I clicked it, and theres still nothing in there after setting it there and trying to library sync or open files too 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025
LATEST

that's expected. local folder syncing service ended quite a while ago.

 

your previous folder (renamed by adobe) will contain your local folder sync files, but that's not going to include psdc files unless you explicitly saved some to your local sync folder in the past.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2025 Jun 01, 2025

I checked back and nothing happened, I probably missed the pop up but I'm assuming the download failed 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2025 Jun 01, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines