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Cant use Adobe license on phone

New Here ,
Nov 10, 2021 Nov 10, 2021

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My work bought the big license via a main mail address and assigned the one user to me and my mail address. When I log in with my mail add on the computer, I have full access. But when I use apps on mobile, I am asked to buy a license. Despite using the same mail address. 

Anyone having an idea why that happens? I shouldn't have to have two licenses? One for phone and one for my Mac. That sounds too odd 😊

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New Here ,
Nov 10, 2021 Nov 10, 2021

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PS. the Topic is not correct. Had to choose between 4 and non of them were relevant 🙄

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Hi @Peru Bob 

 

Thaks for the link. However it doesn't open a chat. I've tried on 3 browsers but nothing works. Any idea on other ways to make the chat work?

 

Kind regards

Gitte

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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Are your browsers blocking popups?

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New Here ,
Nov 11, 2021 Nov 11, 2021

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I removed the block and installed a few extra browsers to see if that workded.

It doesnt work. Very odd.

Perhaps it's cause I'm sitting in Denmark. But nothing pops up, no matter if I'm in the international or the danish adobe site.

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