CC App Not Opening in Windows 10

New Here ,
Apr 25, 2022 Apr 25, 2022

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Hello guys, my Creative Cloud isn't opening in Windows 10. I tried fixing it by reinstalling the program, executing it as administrator and running the creative cloud repair tool, but none of these are working.

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Cloud storage web assets , Collaboration , File sync , Libraries

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Would you mind telling us the Creative Cloud Desktop Application version you're using? Since when have you been seeing this issue?  Is it stuck at the loading Creative Cloud screen? Are you getting any error messages? 

 

You may try to reset the Creative Cloud Desktop App, make sure it's in the foreground, then press: Win: Ctrl + Alt + R. Repair all MS visual c++ versions that can be repaired by going through the Control Panel & then Programs and Features, after that restart your computer.

 

You may also try the steps mentioned in this article to see if that helps: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

Let us know how it goes.

 

Regards,

Tarun

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