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CC file shortcut in windows explorer does not work

Participant ,
Aug 26, 2021 Aug 26, 2021

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I moved the CC files folder (Using CC app) to another drive, that works fine

 

However the files shortcut in the side bar is now defunct and goes no where.

 

How do I fix it? I tried unPinccf registry entry from adobe, this did nothing its still there.

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File sync

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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in win, right click the folder and click create shortcut

in mac, right click the folder and click create alias.

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Participant ,
Aug 26, 2021 Aug 26, 2021

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Hi I know how to create aliases this is not the issue. The shortcut is created byb CC and I cannot remove or ammend it. 

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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