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CC Files say they're synced, but they are not.

Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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Nothing I save on my macbook (M1) shows up in my cloud, but strangely enough, I have no errors. It says everything is synced, but I cannot see my other files on my main work computer, just on my macbook. I can see the files I save on my main computer on the macbook just fine. Is there a way I need to be saving my files to make them compatible with a PC? 

 

Solutions I have tried: 

Pausing and resuming syncing on both computers

Signing out and back in again

Looking for any error messages

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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open your cc desktop app on your mac and double check the location of your mac's sync folder.

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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just checked and made sure it was connected to the right folder, but it's still having the same issue as before.

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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so:

 

if you save a file to your pc's sync folder, it appears on your macs sync folder, correct?

 

if you save a file to your mac's sync folder, it fails to appear in your pc's sync folder, correct?

 

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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Yes, and after some further testing, it is only with Adobe files. I just transfered a png to CC files on my mac and it showed up on my desktop, but none of the AI/INDD/PS files from the past few days of working are syncing. 

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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ok, it sounds like the adobe cc syncing is working properly.  and what you just described (ai/id/ps etc) is a different cloud storage/sync process from the adobe cc folder sync process.  

 

here's how to check if ps sharing is working: Cloud documents in Photoshop | FAQ (adobe.com)

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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Do you mean the "Save to cloud" option? I do not ever use that, just the Creative Cloud files. It's worked for sharing files between my other pcs, just not with my mac. 

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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you save/move a photoshop (psd) file to your cc sync folder on your mac, it doesn't show up pc's cc sync folder?

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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Yes, that is what is happening for me. 

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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does it show up in your web cc files?

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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In addition to the Kglad's suggestions you might also try the keyboard shortcuts here: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#Usekeyboardcombinationstotroub...

If these don't help I'd try contacting our support directly to troubleshoot. They can be reached here:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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Are those files showing up in your assets.adobe.com page?

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