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CC has stopped syncing for a week now

New Here ,
Aug 26, 2013 Aug 26, 2013

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Describe the problem as thoroughly as possible.

Creative Cloud was fine for a week or two after Adobe brought it back online, but it does not sync and hasn't for over a week. My connection is fine (otherwise this post wouldn't exist). I am using the Creative Cloud app to update my software.

creative-cloud-problems.png

Describe what you were doing just prior to encountering an issue with syncing your fonts or files?

I wasn't doing anything per say. The sync simply stopped working.

Please list the following information in your forum post:

Windows 7 64bit

Firefox 23.0.1

Chrome Version 29.0.1547.57 m

Locate the following CoreSync.log file and attach it to your forum post.

https://www.mediafire.com/view/w38x11nv4csc3hn/CoreSync-2013-08-26.log

Update 1:

I've fixed a problem where the file folder was not the same between the two computers. Unfortunately syncing still does not work.

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File sync

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Explorer ,
Aug 26, 2013 Aug 26, 2013

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Do you have a ton of files in your CC folder?  This happened to me where my files out of the blue stopped syncing and it turned out to be an issue where CC Sync cannot manage a lot of files.

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New Here ,
Aug 26, 2013 Aug 26, 2013

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From the screenshot you can see I have 7.69 GB of 20GB. If Creative Cloud couldn't handle 7 GBs of files, why do they give us 20 GB of storage?

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Explorer ,
Aug 26, 2013 Aug 26, 2013

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I'm not talking about size, i'm talking about number of files.

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New Here ,
Aug 26, 2013 Aug 26, 2013

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100,862 files

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Explorer ,
Aug 26, 2013 Aug 26, 2013

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There's the problem.  I talked to an engineer at Adobe and he said that they're actively working on the issue but I didn't get a timeframe.  So I guess we wait.

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New Here ,
Aug 26, 2013 Aug 26, 2013

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So why was it working up until about a week ago? It was working all through beta testing too (ignoring the misc duplicates).

So the solution is to lower the number of files? Do you know what the max is? I don't mind moving unneeded files out of the Creative Cloud folder.

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Explorer ,
Aug 27, 2013 Aug 27, 2013

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It probably hit the limit at 100,000, but I'm not sure.

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New Here ,
Sep 12, 2013 Sep 12, 2013

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I went with another service called SugarSync. Apparantly Adobe can't manage to fix the sync problem they're having with the massive budget they possess. They pretty much have a monopoly on their industry. It's seems pretty lame that Creative Sync STILL isn't working...

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