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CC Libraries are no longer visible

New Here ,
Jun 15, 2016 Jun 15, 2016

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The libraries I painstakingly created for Illustrator, InDesign and Photoshop are no longer visible. I tried everything I could find to get them back, and had an Adobe support person take over my computer to fix the issue but nothing has worked. I see a message saying, "Something went wrong initializing Creative Cloud Libraries". What is the problem Adobe???

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File sync

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Adobe Employee ,
Jun 20, 2017 Jun 20, 2017

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Hi Brent,

Thanks for sharing what worked for you. I'll see if I can get this solution added to the help article as well.

Best,

- Dave

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New Here ,
Jun 20, 2017 Jun 20, 2017

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Unfortunately I ran into this problem again last night, and my method didn't work for me.  I had Illustrator open and did the ctrl+alt+R a couple of times, but the Libraries never showed up in Illustrator and I gave up and got the file I needed through another method.

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Explorer ,
Jun 20, 2017 Jun 20, 2017

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I think this is one more instance where a software company (Adobe) knows there are significant problems and refuses to admit as such. It may be complex. But they know there are problems with Adobe cc. I had repeated problems with the Adobe cc panel. I repeatedly saw messages that the panel needed to be reinstalled. I even talked to technical support. It only lasted for a few days.

Eventually I upgraded and then reinstalled Windows 10 from Windows 7. That solved the problem. This is not a general solution that I recommend. Whenever I hear well just reinstall the operating system, it means you have no clue how to solve the problem. Too many of us reinstalling operating system is an arduous task if we have 30 or 40 very complex programs that are installed. Sometimes they are legacy programs were the original disk may be lost.

So again, these problems were solved with a complete native installation of Windows 10. Not a recommended solution.

And by the way, I virtually always hear, "well it must be your virus program." I'm not sure I can remember any instance where a virus program actually was the culprit.

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