CC Libraries Sync Error

Explorer ,
Sep 08, 2022 Sep 08, 2022

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So I followed The steps here (https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html), I deleted all the folders and files in CC Folder, I deleted all libraries in Cloud, I deleted all the presets.

And still I keep getteing this red alert

2022-09-07 (2).png

 Can someone help me with this?

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File sync , Libraries

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Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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Hi,

Sorry to hear that. Could you please make sure you've killed CCLibraries process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

 

If the issue still persists, if you could share logs from your machine, this would be very helpful for us to investigate the issue. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

 

Thank you,
CCLibraries team

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Explorer ,
Sep 08, 2022 Sep 08, 2022

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AdobeLogs_20220908_093751_916-win-GS.zxp

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Community Beginner ,
Sep 08, 2022 Sep 08, 2022

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Can you please attach the file so we can take a look? Seems like the attachment didn't work correctly the first time.

 

Hope we can resolve this for you soon!

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Explorer ,
Sep 08, 2022 Sep 08, 2022

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i can't attach the file,, (The file type (.zxp) is not supported.)

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Community Beginner ,
Sep 08, 2022 Sep 08, 2022

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Trying to get an upload location for you. Apologies for the inconvenience.

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Community Beginner ,
Sep 08, 2022 Sep 08, 2022

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The logs should have been uploaded to Adobe once you collected them. I'll check with community support to get the file

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Community Beginner ,
Sep 09, 2022 Sep 09, 2022

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Cany you try uploading to dropbox? I'll DM you a link directly

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Explorer ,
Sep 10, 2022 Sep 10, 2022

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Hi
I Just Upload the file

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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Thank you so much for uploading the log files. They were helpful.

 

They point directly to a syncing issue with this library:

https://assets.adobe.com/libraries/26bae799-81e7-464f-bec9-2efc21608ce4

 

Do you have local changes to this library that are not uploading? Is this a working library that you currently require? If there is any information you do not wish to give to this public forum, you can DM me directly once again.

 

If its any help we can connect via video conference if this will speed up this process.

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Explorer ,
Sep 14, 2022 Sep 14, 2022

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I back up my cloud documents, and then delete them all, now everything is working fine, maybe one of those files caused the trouble, anyway,, thank you @smorrice and @eshanip ..

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Community Beginner ,
Sep 14, 2022 Sep 14, 2022

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Glad you are unblocked @Murtada Rabah ! Thanks for providing all the information we requested.

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