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CC library can not connect to server.

New Here ,
Oct 01, 2015 Oct 01, 2015

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hello yall

i can't connect to my cc library on photoshop or illustrator.
When i make a new library this does show up on the web cc color.

Also my storage says it's full but there are no files in there.


Please advise  

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File sync

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Adobe Employee ,
Oct 22, 2015 Oct 22, 2015

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Hi, I think you are saying that your libraries do not appear in the Libraries panel of Photoshop and Illustrator. Can you tell me, does the Libraries panel show a message of any kind; if so can you say exactly what the message is? Also, in the Libraries panel there should be a menu of all your libraries - can you tell me what is in that menu, is it empty?

Regards,

Mark Shepherd

CC Libraries Engineering

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