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CC My Files

Explorer ,
Nov 14, 2022 Nov 14, 2022

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Using Windows-10 version of CC desktop,  ...Creative Cloud Files/_Cloud Documents, and only some files are synched. The CC APP shows 32 images, but _Cloud Documents only shows 11.

 

Also, how do I access the images saved from PS to CC/My Files?  I cannot copy them or access them from any app.

 

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File sync

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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go to your cc web site by opening cc desktop app>clicking cloud icon>cc web

 

 

check all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted)

 

click the lightroom link at bottom left of your cc web page

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Explorer ,
Nov 14, 2022 Nov 14, 2022

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Thanks kglad, only 11 of the 32 image files are there. I have synch'd CC Desktop several times. CC reports File Synching is up to date.

I also cannot figure out how I can download the 32 images to my physical drives. Not all right-clicks allow download.

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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there are 32 files in your local sync folder or 32 in the web sync folder?

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Explorer ,
Nov 14, 2022 Nov 14, 2022

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There are 32 in the Desktop CC, under Your Files. 

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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what's in the two folders?

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Explorer ,
Nov 14, 2022 Nov 14, 2022

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In the desktop CC, there are 32 images created from PS desktop. Only some have a blue sync button, some sync buttons are grey.

In the web version is just a sunset of those files, 11 of them 

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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you're not saving your ps files locally?

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Explorer ,
Nov 14, 2022 Nov 14, 2022

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No I'm saving Photoshop files only on CC. Maybe not a good idea ? I certainly don't want to save both places. 

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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definitely not a good idea.  maybe adobe support can salvage some of those files. but in the future... save locally.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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