CC Sign-In will attempt, then close, then reopen. Lather, rinse, repeat.

[KateNottingham625]

Just got my new MacBook Pro 16" 2023 with M2Pro chip (if it makes a difference). I installed from my Time Machine backup, then updated to Universal, not Intel 64 apps, that work better with Apple Silicon.

I have a subscription to Adobe products through my school district. I have been trying to sign in to Adobe products on this computer like God intended, when...

"Sign-In Required"

I put in my credentials. 

From HERE: normally, window closes, and "Sign-In Required" returns. I still can't access any of my Adobe products, which I use regularly. 

I executed the solution that required me to trash and change some things under "Application Support", both in the regular Library and the ~Library. That got me as far as the EULA. I agreed...and then we went back to Lather, Rinse, Repeat without getting me to the EULA.

I executed the solution of getting rid of some Adobe items in my Keychain (like my user profile). Same thing: gets me to the EULA, then Lather, Rinse, Repeat without getting me to the EULA.

I am at a loss. Any help would be appreciated. 

[kglad · Accepted solution]

using time machine is the problem.  undo what you did and then properly install the cc desktop app. use it to install your cc apps and sunc your fikes

[Nancy OShea · Accepted solution]

M2 Chip isn't fully supported on Creative Cloud (yet).

See screenshot.

[KateNottingham625]

Nancy, I appreciate your reply. 

I have to be able to use Acrobat Pro, because I do document editing several times a week. 

I cannot get beyond this loop of death. 

Any suggestions?

[kglad]

again, undo what you did and properly install the cc desktop app 

[KateNottingham625]

I have done this. No. Dice. 

[kglad]

how did you unwind your steps?

[Nancy OShea]

@KateNottingham625,

Can you use the browser-based Acrobat online? 

https://www.adobe.com/acrobat/online.html

For best results, use a modern desktop browser like Firefox or Chrome without script blockers or VPN enabled.