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CC Sign-In will attempt, then close, then reopen. Lather, rinse, repeat.

New Here ,
May 01, 2023 May 01, 2023

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Just got my new MacBook Pro 16" 2023 with M2Pro chip (if it makes a difference). I installed from my Time Machine backup, then updated to Universal, not Intel 64 apps, that work better with Apple Silicon.

I have a subscription to Adobe products through my school district. I have been trying to sign in to Adobe products on this computer like God intended, when...

"Sign-In Required"

I put in my credentials. 

From HERE: normally, window closes, and "Sign-In Required" returns. I still can't access any of my Adobe products, which I use regularly. 

I executed the solution that required me to trash and change some things under "Application Support", both in the regular Library and the ~Library. That got me as far as the EULA. I agreed...and then we went back to Lather, Rinse, Repeat without getting me to the EULA.

I executed the solution of getting rid of some Adobe items in my Keychain (like my user profile). Same thing: gets me to the EULA, then Lather, Rinse, Repeat without getting me to the EULA.

 

I am at a loss. Any help would be appreciated. 

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correct answers 2 Correct answers

Community Expert , May 01, 2023 May 01, 2023

using time machine is the problem.  undo what you did and then properly install the cc desktop app. use it to install your cc apps and sunc your fikes

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Community Expert , May 01, 2023 May 01, 2023

M2 Chip isn't fully supported on Creative Cloud (yet).

See screenshot.

 

image.png

 

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Community Expert ,
May 01, 2023 May 01, 2023

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using time machine is the problem.  undo what you did and then properly install the cc desktop app. use it to install your cc apps and sunc your fikes

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Community Expert ,
May 01, 2023 May 01, 2023

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M2 Chip isn't fully supported on Creative Cloud (yet).

See screenshot.

 

image.png

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 02, 2023 May 02, 2023

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Nancy, I appreciate your reply. 

 

I have to be able to use Acrobat Pro, because I do document editing several times a week. 

 

I cannot get beyond this loop of death. 

 

Any suggestions?

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Community Expert ,
May 02, 2023 May 02, 2023

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again, undo what you did and properly install the cc desktop app 

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New Here ,
May 02, 2023 May 02, 2023

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I have done this. No. Dice. 

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Community Expert ,
May 02, 2023 May 02, 2023

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how did you unwind your steps?

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Community Expert ,
May 02, 2023 May 02, 2023

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@KateNottingham625,

Can you use the browser-based Acrobat online? 

https://www.adobe.com/acrobat/online.html

 

For best results, use a modern desktop browser like Firefox or Chrome without script blockers or VPN enabled.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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