CC wont start, systray icon gray, Win 10

Explorer ,
Jun 23, 2022 Jun 23, 2022

Copy link to clipboard

Copied

About month ago CC wont launch on Win10. All apps like PS, LRC, Ai, etc. launch just fine, but services that I need to manage in CC launcher are not avalible, ie updates or font management.

 

When I hit Adobe Creative Cloud icon in start menu, only grayed icon in systray is showed until I hover over it with mouse, than it disappear. I tried reinstall of CC, delete OOBE folder... Nothing helps. I do not want to completely uninstall all apps and lose my settings.

 

What could be wrong?

Views

81

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 23, 2022 Jun 23, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

Yes, nothing changed. All apps works fine, just CC is not opening. I cannot manage apps, fonts, update... in CC.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

I'm not able to run CC even in Safe mode on Windows. So it is more likely related to CC itself.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

This problem is also described here: https://www.reddit.com/r/creativecloud/comments/vkb609/creative_cloud_cant_be_open/

 

I have exactly same problem.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

I don't have this error message, however I tried everything that is written there and issue is still present.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

LATEST

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines