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CC wont start, systray icon gray, Win 10

Participant ,
Jun 23, 2022 Jun 23, 2022

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About month ago CC wont launch on Win10. All apps like PS, LRC, Ai, etc. launch just fine, but services that I need to manage in CC launcher are not avalible, ie updates or font management.

 

When I hit Adobe Creative Cloud icon in start menu, only grayed icon in systray is showed until I hover over it with mouse, than it disappear. I tried reinstall of CC, delete OOBE folder... Nothing helps. I do not want to completely uninstall all apps and lose my settings.

 

What could be wrong?

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Community Expert ,
Jun 23, 2022 Jun 23, 2022

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Participant ,
Jun 28, 2022 Jun 28, 2022

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Yes, nothing changed. All apps works fine, just CC is not opening. I cannot manage apps, fonts, update... in CC.

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Participant ,
Jun 28, 2022 Jun 28, 2022

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I'm not able to run CC even in Safe mode on Windows. So it is more likely related to CC itself.

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Participant ,
Jun 28, 2022 Jun 28, 2022

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This problem is also described here: https://www.reddit.com/r/creativecloud/comments/vkb609/creative_cloud_cant_be_open/

 

I have exactly same problem.

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Community Expert ,
Jun 28, 2022 Jun 28, 2022

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Participant ,
Jun 28, 2022 Jun 28, 2022

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I don't have this error message, however I tried everything that is written there and issue is still present.

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Community Expert ,
Jun 28, 2022 Jun 28, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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