CCXProcess, CC Helper & Core Sync slowly increase memory usage until apps can't run MacOS Big Sur

New Here ,
Aug 12, 2021 Aug 12, 2021

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Hi, I have a:
MBP 2019, (4 thunderbolt 3 ports) 

2.8ghz quad i7

16gb 2133mhz lpddr3

intel iris plus graphics 655 1536mb

2TB SSD

Latest MacOS updates as of today.

Core Sync 4.16.0.22

CCX Process 4.4.4.1

CC Library 3.13.3.4

 

A few weeks ago I started getting an error message about being out of application memory with the recomendation to force quit. It's gotten more frequent regardless of restarting etc and has caused me to loose some work and a lot of time.  I have since read about this as a problem that was fixed for some users experiencing the issue on MacOS Big Sur, so I updated my OS and reinstalled Creative Cloud. It did not help. All 3 of these services start out using ~150MB of memory and slowly climb until I can't run anything. I restarted my computer right before starting to type this message and in that time all 3 apps are over 3GB each.

 

Any advice would be greatly appreciated. I've already downloaded the log collector app and am eager to try anything.  

Thanks, Louis

 

 

 

 

 

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File sync , Libraries

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correct answers 1 Correct answer

New Here , Aug 17, 2021 Aug 17, 2021

I used the CC cleaner tool mentioned in the thread you linked to remove everything but the apps I need... and it worked!

 

Thanks John!!!

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Community Expert ,
Aug 12, 2021 Aug 12, 2021

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New Here ,
Aug 17, 2021 Aug 17, 2021

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I used the CC cleaner tool mentioned in the thread you linked to remove everything but the apps I need... and it worked!

 

Thanks John!!!

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