Good morning, I try to explain my problem in the simplest way possible. To allow my user to work, we associated his email with a new non-enterprise license until we buy a new one. After she followed the steps of the email she received and logged in, she lost all her libraries. I checked in https://assets.adobe.com/libraries but everything is empty, as if it were the first time you log in. Do you think it is possible to restore the disappeared libraries?
Hi Supriya Katiyar, unfortunately I don't think I explained myself well. The problem is that the old account has the same ID, and the libraries are empty. It is as if he had overwritten himself and there was nothing left.
I know this, in fact my problem is different. I have 1 Enterprise licensed account that I accessed and worked on. When the license expired, I activated a new non-enterprise license on the same account, and the libraries have since disappeared.