Chrome opens when opening PDF

New Here ,
Aug 03, 2022 Aug 03, 2022

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When I open a PDF document that is saved to my computer, whether that be on the desktop or in a folder, Chrome opens to the editor page of Adobe online every time. Can't seem to get Chrome from opening. Please advise. Mac Monterey 12.4

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Community Expert ,
Aug 06, 2022 Aug 06, 2022

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New Here ,
Aug 08, 2022 Aug 08, 2022

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Thank you, however, this already is selected. When I open the document, it does open on the Adobe app but then opens Adobe editor as well in the Cloud Document area.

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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i'm not sure what you're now saying.

 

with a pdf saved on your computer, when clicking (or double clicking) to open, it fails to open in acrobat pro despite, having acrobat pro installed and despite having acrobat pro set as the default opening program?

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New Here ,
Aug 08, 2022 Aug 08, 2022

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Sorry about that. I've included 2 screenshots. This is what happens when I open any PDF document. Acrobat Pro opens on the system but Adobe Acrobat also opens on ChromeScreen Shot 2022-08-08 at 10.56.44 AM.pngScreen Shot 2022-08-08 at 10.56.44 AM (2).png

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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there's nothing showing acrobat pro.  your screenshot shows a chrome window and acrobat reader.

 

so, do you have acrobat reader installed (and not acrobat pro)?

 

if so, is acrobat reader what you expect to open when clicking a local pdf?

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New Here ,
Aug 08, 2022 Aug 08, 2022

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It is a purposeful blank document. Adobe Acrobat Reader DC is what that document opens in. At the same time, a screen in Chrome opens to Adobe Acrobat and shows this attached screenshot

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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it's not clear what is installed on your computer and it's not clear what you expect to happen when clicking a pdf that's been downloaded on your computer.

 

perhaps adobe support can check your computer and help you.

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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