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Clicking "Upgrade" under cloud storage leads to HTTP ERROR 431

Engaged ,
Oct 16, 2023 Oct 16, 2023

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Clicking "Upgrade" under cloud storage leads to HTTP ERROR 431

MicahBurke_0-1697524847865.png

 

MicahBurke_1-1697524854013.png

 

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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@MicahBurke 

 

restart your computer and retry.

 

if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

 

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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Engaged ,
Oct 17, 2023 Oct 17, 2023

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This is a bug. It belongs there.

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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it's a bug if it's reproducible by others.  i don't see that.  i (for one) see:

 

kglad_0-1697589744212.png

 

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Engaged ,
Oct 17, 2023 Oct 17, 2023

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Yup, home PC is working fine. I think it's internal Firewall blocking. Sorry. Thanks for the help. 

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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oh, could this be a gatekeeper caused issue?

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Engaged ,
Oct 17, 2023 Oct 17, 2023

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Yes, I think there's some filtering on my corporate end. Thanks again.

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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do you have a teams or enterprise license?

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