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Client cannot share with me

Enthusiast ,
Aug 11, 2018 Aug 11, 2018

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I receive his link, click, and it takes me to my own CC content.

I click on "Shared with You", but there's nothing there.

No clue what's going on... any help appreciated.

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File sync

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correct answers 1 Correct answer

Adobe Employee , Aug 16, 2018 Aug 16, 2018

Hi Turner111,

Sorry for the delay and to hear about your difficulties.

Here is a link to a help article which goes over the process

Share Adobe Creative Cloud files, libraries, prototypes, and more

I wondered if the issue might be because the person that shared it with you removed a file from their side after it was shared. Maybe ask if they could try sharing it again or test the link they sent you in a different browser.

Hope that helps,

- Dave

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Enthusiast ,
Aug 14, 2018 Aug 14, 2018

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Anyone?

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Adobe Employee ,
Aug 16, 2018 Aug 16, 2018

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Hi Turner111,

Sorry for the delay and to hear about your difficulties.

Here is a link to a help article which goes over the process

Share Adobe Creative Cloud files, libraries, prototypes, and more

I wondered if the issue might be because the person that shared it with you removed a file from their side after it was shared. Maybe ask if they could try sharing it again or test the link they sent you in a different browser.

Hope that helps,

- Dave

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Translate

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines