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Cloud files don't sync

New Here ,
Jan 08, 2023 Jan 08, 2023

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Hi,

My creative cloud don't sync files and show this error message.

 

Can't find the solution.

TOPICS
Cloud storage web assets , Collaboration , File sync

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Jan 11, 2023 Jan 11, 2023

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I have the same error, please anyone knows a solution?

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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@sebastiangonzalez 

 

did you reset?

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New Here ,
Jan 11, 2023 Jan 11, 2023

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Yes, it doesn't work for me. I tried a lot of solutions but no success.

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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i don't know how many days you've been dealing with that, but assuming it's been a few days and assuming everything (eg, your cc app) is updated etc, you have a corrupted file blocking your sync.

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