Cloud files not syncing; desktop app stuck on "Getting storage information"

[ehstadolnik]

Issue:

• Changes made in "Your Work" tab of desktop app do not sync to assets.adobe.com
• Folders created on assets.adobe.com show up in desktop app as "Online only" and files moved to those folders are not displayed in desktop app. 
• In the desktop app, clicking the cloud icon in the toolbar shows an unmoving progress bar stuck on "Getting storage information." (see attached)
  

Attempted Troubleshooting:

• I've logged out and quit Adobe CC, restarted my computer, etc.
• I'm not having any internet connectivity issues
• I'm well under my storage quota
• There are no reported outages on status.adobe.com
• No errors are displayed in the app
• No options.tix file or log files are present in CoreSync folder on my computer

[John T Smith]

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-a...
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

[ehstadolnik]

No dice!

• FAQ — No FAQs relevant to issue
• Sync Settings — Article/feature out of date
• Error: "Unable to sync files"
  • Pause syncing button is non-functional
  • No errors are displayed in the app
  • Not using any reserved characters
  • File and folder names are well within character limit
  • No trailing characters
  • No aliases or shortcuts
  • No files are open
  • No conflicted copies
  • Keyboard shortcuts to restart sync and clear cache appear to be nonfunctional
• Sync and email — Not relevant to issue
• My Assets — Not a help article
• File sharing — Not relevant to issue

I imagine the root of the problem is the fact that clicking the cloud icon in the toolbar shows an unmoving progress bar stuck on "Getting storage information," but I have no idea why that's happening or how to fix it.

[ehstadolnik]

And just like that, with zero further action on my part, it starts working again. Gotta love this bug-ridden product. Always a pleasure.

[Aaliyah5FB2]

Wait, so how exactly did you get it to work?

Mine says the same thing and its stuck on updating at 23%. 

[ehstadolnik]

I didn't do anything; it just randomly started working again on its own. Must've been a temporary glitch on Adobe's side.

[rkotakonda]

https://helpx.adobe.com/creative-cloud/kb/fix-creative-cloud-error-131.html

Follow this process believe me it worked for me. Just follow the "how to quit these background processes, follow the steps for your operating system". for both operating systems.

[Ivoryplum · Accepted solution]

I had this problem, and tried everything that had been recommended.

What finally worked for me was:

- Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

- Open Application Support folder

- Right-click on the Adobe folder, and click 'Get Info'.

- Click the 'lock' icon in the bottom right, and enter in your computer password.

- Under 'Sharing & Permissions' change all for "Read & Write".

Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!