• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cloud saved document gone

New Here ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

I hope someone can help me. I started saving my documents to the creative cloud recently because it tried to convince me by saying it would be much safer. I had to switch from my personal to business account of my profile and the documents did not sync but I could still access the cloud documents of my personal account. However, the only important file I had saved on there has just disappeared... It was a lot of hours of work and the Adobe help and virtual assistent were of no help so my hope is that someone here might know where the lost document (illustrator document by the way) has gone to and if in some way I can get it back...

 

Thanks in advance!

TOPICS
Cloud storage web assets , File sync

Views

78

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

check the following with a browser (esp the document cloud site). check all links and subfolders (including the deleted folder).

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

I hope you find the file.  I know it doesn't help you now, but please see Schofield's Second Law:

https://www.zdnet.com/article/follow-schofields-three-laws-of-computing-and-avoid-disasters/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

LATEST

For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines