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Cloud Space full even though it's empty?

New Here ,
Nov 13, 2020 Nov 13, 2020

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Hello!
So me (and others in my university) have the issue that Adobe keeps telling my the Cloud is full. I deleted EVERYTHING.
There is absolutely nothing I can find on there, even in the delted folder I cleared everything.

Yet it says 35.8 GB out of 2 GB are used. 

I really don't know what else to do at this point. I noticed the "used" GB keeps going up, but again, everything is empty.
(I can take screenshots from everything, If needed.)

 

Has anyone any idea how I can fix this?

Thank you in advance!

TOPICS
Cloud storage web assets , File sync , Libraries

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correct answers 1 Correct answer

Community Expert , Nov 13, 2020 Nov 13, 2020

go to your cc web and check lightroom and spark files:

 

Screenshot - 11_13_2020 , 6_08_56 AM.png

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Community Expert ,
Nov 13, 2020 Nov 13, 2020

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go to your cc web and check lightroom and spark files:

 

Screenshot - 11_13_2020 , 6_08_56 AM.png

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New Here ,
Nov 13, 2020 Nov 13, 2020

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That was it, it was Lightroom, thank you so much!
I didn't even know Lightroom did it like this, and not in the normal Cloud. 

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Community Expert ,
Nov 13, 2020 Nov 13, 2020

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you're welcome.

 

p.s. i didn't know this either until i saw what you saw on my personal account a few months ago and tracked down the issue.

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