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Cloud Speicherplatz komplett voll

New Here ,
Aug 01, 2021 Aug 01, 2021

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Hallo zusammen, ich suche schon stunden nach einer Lösung für mein Problem und gebe es langsam auf. Adobe sagt mir ich würde meinen Cloud Speicherplatz zu 68gb benutzen von 20gb die ich habe. Ich finde nirgendswo die Daten die diesen Platz belegen sollten, auch meine Creative Cloud Ordner für die Arbeiten ist nur zu 8gb belegt. Im Creative Web habe ich bereits die gelöschten Dateien entgültig gelöscht. Leider ist keine Snycro mehr möglich da der Platz angeblich voll ist. Wo kann ich sonst noch suchen..

 

besten Dank

Mario

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File sync

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Community Expert ,
Aug 01, 2021 Aug 01, 2021

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File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-About cloud storage https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-a...
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

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New Here ,
Oct 16, 2022 Oct 16, 2022

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Konntest du das Problem mittlerweile lösen? Ich habe das gleiche Problem und komme nicht weiter. 

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New Here ,
Oct 16, 2022 Oct 16, 2022

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nein leider nicht, hab es aufgegeben. Adobe scheint das Problem nicht zu kennen und sie meinen ich sei zu doof meine Daten aufzuräumen, bzw behaupten indirekt der Speicher muss bei mir belegt sein. Ist er aber nicht. Ich benutze nun eine eigene NAS Lösung und fühle mich somit auch deutlich besser.

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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In order to free up storage, you have to disable the photoshop presets feature as described here (chose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

 

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc web

 

empty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted).

 

note: if you delete from your sync folder, your local files will be deleted, too. this is the only folder that affects your locally stored files.

 

click the lightroom link at bottom left of your cc web page and delete files from there.

 

lastly, recheck your deleted folder and delete whatever is there.

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