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Cloud Storage Full

New Here ,
Sep 30, 2022 Sep 30, 2022

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I have a 100Gb subscription and never upload to the cloud however my Cloud storage is full (211GB) meaning I cannot use certain apps.

 

My 'Your files' and deleted files area is empty and I just cannot find where they have been uploaded.

 

With it being the weekend, there is no option for telephone support and the Virtual Assistant does not have a clue. 

 

Any help would be greatly appreciated!

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File sync

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New Here ,
Sep 30, 2022 Sep 30, 2022

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Update - I have raised this with the online chat and after speaking to two Customer Services Representatives, both said they would pass me on to someone that 'could bettet help me' and 'a dedicated team'. My chat has now been ended by them.

 

Any advice for navigating this disapointing level of customer service? I firstly spoke with someone called Yashwant then Deepesh. 

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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New Here ,
Oct 16, 2022 Oct 16, 2022

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Thank you. It didn't help because there are no files in any of these folders or in Lr. 

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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In order to free up storage, you have to disable the photoshop presets feature as described here (chose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

 

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc web empty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted).

 

note: if you delete from your sync folder, your local files will be deleted, too. this is the only folder that affects your locally stored files.

 

click the lightroom link at bottom left of your cc web page and delete files from there.

 

lastly, recheck your deleted folder and delete whatever is there.

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