Cloud Storage has no Documents only 30% free

New Here ,
Jul 22, 2022 Jul 22, 2022

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Hi,

 

first i have to say that having a fake "contact" button on the adobe website is really frustating (really, i am on the edge of thrwoing my computer on the wall).

Shows already how commited the company is in providing support to paying customers.

My cloud has no documents under none of the links and still has 70GB occupied.

(Yes, i am logged with the Businessprofil)

https://assets.adobe.com/cloud-documents
https://assets.adobe.com/deleted
https://assets.adobe.com
https://documents.adobe.com
https://lightroom.adobe.com

 

and the support team apperently doesnt believe me. (case ADB-25212391-F0N7)

Can anyone help?

 

 

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Adobe Employee ,
Jul 22, 2022 Jul 22, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Would you mind sharing your registered email address with Adobe via private message?

 

We're here to help, just need some info.

 

Regards,

Tarun

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New Here ,
Aug 02, 2022 Aug 02, 2022

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no one, really?

The problem still persists and i can´t get any official support. I am greatly disapointed with Adobe,one of the worst Support i have ever seen.

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Hi there,

 

We're sorry to hear about your experience. I would like to inform you that I have shared the info with our engineering team. I will keep you updated once I hear anything from them.

 

We appreciate your patience.

 

Regards,

Tarun

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Community Expert ,
Aug 02, 2022 Aug 02, 2022

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If you look at the message above yours, you'll see that an Adobe Employee has asked you to contact them directly with your email address using the forum's messaging.

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Hi @LinSims 

 

Many thanks for bringing that up. I should have mentioned that @Verleih21852053g2k0  shared the email ID with me via private message, it was my bad.

 

Regards,

Tarun

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Community Expert ,
Aug 02, 2022 Aug 02, 2022

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No worries. I started typing that message before you posted and only finished afterwards, or I'd have seen that you had gotten information from them. Got interrupted by actual work. ;^)

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hi @Verleih21852053g2k0 ,

 

Could you please recheck the issue and let us know if the issue persists?

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