Cloud storage is full

Community Beginner ,
May 12, 2022 May 12, 2022

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Hey guys, I don't know what's happening.

 

I have no photos, nothing, and the cloud storage is full. Maybe it could be counting the files I had back in time on adobe rush.

How can I clear files I have no more access to?

 

Thanks,

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Cloud storage web assets , File sync , Libraries

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Adobe Employee , May 12, 2022 May 12, 2022

Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hi there,

 

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?

 

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Regards,

Tarun

 

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Community Beginner ,
May 12, 2022 May 12, 2022

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Hi, thanks for the help, I checked in all links and there is nothing there, but my storage is still full.

Can anyone fix this for me?

 

Thanks,

Camilo

 

camilopedroso_0-1652368357850.png

 

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

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Community Beginner ,
May 12, 2022 May 12, 2022

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Yup, I checked!

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Community Beginner ,
May 20, 2022 May 20, 2022

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After a few days, finally old files appeared on the deleted folder, and I was able to free the space.

thanks for the help

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New Here ,
Jul 19, 2022 Jul 19, 2022

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Hi. I have the same problem.

Absolutely nothing in the cloud - but it keeps saying 15gb is taken from 20gb. 

The delete folder is empty. I used all the checkpoints, you have shown. What else can I do?

 

Thanks,

Magda

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Did you check all the cloud locations mentioned in the article shared above? You may also check this article and see if that helps: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards,

Tarun

 

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New Here ,
Jul 20, 2022 Jul 20, 2022

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Check you do not have any sync issues it will show up just above the deleted icon that was the issue for me I had 200 images in the sync issue folder once I cleared them my cloud storage was sorted.

 

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