Cloud storage is full

[camilopedroso]

Hey guys, I don't know what's happening.

I have no photos, nothing, and the cloud storage is full. Maybe it could be counting the files I had back in time on adobe rush.

How can I clear files I have no more access to?

Thanks,

[Tarun Saini]

Hi there,

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?

• https://assets.adobe.com/cloud-documents (Creative Cloud)
• https://lightroom.adobe.com/libraries (Lightroom)
• https://acrobat.adobe.com/link/home/ (Document cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

[camilopedroso]

Hi, thanks for the help, I checked in all links and there is nothing there, but my storage is still full.

Can anyone fix this for me?

Thanks,

Camilo

[Tarun Saini · Accepted solution]

Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

[camilopedroso]

Yup, I checked!

[camilopedroso]

After a few days, finally old files appeared on the deleted folder, and I was able to free the space.

thanks for the help