Hey guys, I don't know what's happening.
I have no photos, nothing, and the cloud storage is full. Maybe it could be counting the files I had back in time on adobe rush.
How can I clear files I have no more access to?
We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?
You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html
Hi, thanks for the help, I checked in all links and there is nothing there, but my storage is still full.
Can anyone fix this for me?
Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Yup, I checked!
After a few days, finally old files appeared on the deleted folder, and I was able to free the space.
thanks for the help
Hi. I have the same problem.
Absolutely nothing in the cloud - but it keeps saying 15gb is taken from 20gb.
The delete folder is empty. I used all the checkpoints, you have shown. What else can I do?
We're sorry to hear about your difficulties. Did you check all the cloud locations mentioned in the article shared above? You may also check this article and see if that helps: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html
If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen
I have exactly the same problem, there aren't files on any folder of the cloud, but lightroom informed me that I have reached the maximum gb, 20. How can i reach files on the cloud to delete some of them? I've also have tried the link you mentioned above (https://helpx.adobe.com/contact.html?rghtup=autoOpen) but it doesn't lead to a contact, just to a webpage, and from there round and round.. thank you for your help! Kind Regards, Federica
Check you do not have any sync issues it will show up just above the deleted icon that was the issue for me I had 200 images in the sync issue folder once I cleared them my cloud storage was sorted.