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Hey guys, I don't know what's happening.
I have no photos, nothing, and the cloud storage is full. Maybe it could be counting the files I had back in time on adobe rush.
How can I clear files I have no more access to?
Thanks,
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Hi there,
We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?
You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html
Regards,
Tarun
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Hi, thanks for the help, I checked in all links and there is nothing there, but my storage is still full.
Can anyone fix this for me?
Thanks,
Camilo
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Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen
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Yup, I checked!
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After a few days, finally old files appeared on the deleted folder, and I was able to free the space.
thanks for the help