Cloud storage is full

New Here ,
Jul 18, 2022 Jul 18, 2022

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Hello,

I've a question about my cloud-storage.
It's full (107,6 GB/100 GB). But I can't find the reason why.
My synced files are only 22,9 GB
My trash is empty
There is not much in my library en cloud documents.
I don't use lightroom & document cloud ...

Can you help me? Thank you

TOPICS
Cloud storage web assets , File sync , Libraries

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

 

Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 

Let us know how if it helps.

 

Regards,

Tarun

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Thanks for sharing the info.

 

Could you please share the HAR file after accessing the Cloud documents and the Deleted tab?

Please check this link to generate the HAR file: https://www.youtube.com/watch?v=m98WFEXbhIs

 

You may upload that file to the cloud storage and share it with us through a Private message.

 

Regards,

Tarun

 

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New Here ,
Jul 25, 2022 Jul 25, 2022

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Hi Tarun,

I've send you the har-files.

Regards, Astrid

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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Hi there,

 

Thanks for sharing the email address. Could you please check and let us know if you're still encountering the issue?

 

Regards,

Tarun

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New Here ,
Jul 25, 2022 Jul 25, 2022

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Hi Tarun, 

 

The problem is solved! I don't know how, but thank you very much!

Astrid5EEC_0-1658736518816.png


Regards, Astrid

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Thanks for you're response. 

 

We're glad that it worked. Please feel free to reach out to us when you see any issues while using the app.

 

Regards,

Tarun

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