Cloud storage out of space?

[Eran234491510lc5]

Hello. I'm on a plan with 100GB in cloud storage. I don't upload any files into the cloud, yet I see that my storage is full to 105GB. See the attached screenshot.
Can someone please help me understand what's going on? My wife is trying to use the new Adobe Express features but can't because of this.

Thanks.

[Peru Bob · Accepted solution]

What does cloud storage include?

Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage.

Together count toward total cloud storage
Creative Cloud	Lightroom	Document Cloud	Adobe Express app
Synced files Cloud documents Deleted files Libraries Photoshop Presets	Photos and Videos Partially synced Photos and Videos	All documents Starred files Shared files	Projects and brand files Graphics and Web pages Videos

See here to clear storage:

https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

[kglad]

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

https://assets.adobe.com  (be sure to check "launch more" here)

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

[petrah36555365]

I'm facing the same issue, but there are only two files left in my folders that take up 10 MB vs 100GB storage space. Nevertheless I get the message the storage space is exceeded. I deleted everything I could find (in the "deleted files" folder as well).

[kglad]

what folders did you check at the assets.adobe.com?

[petrah36555365]

All of the folders that showed up, including "Deleted files" and "Show more".

[kglad]

what "show more"?  do you mean "launch more"?

[petrah36555365]

It's in German "Weitere aufrufen"; so yes, it might be "Launch more" in English.

[kglad]

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...