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Cloud storage out of space?

New Here ,
Jun 11, 2023 Jun 11, 2023

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Hello. I'm on a plan with 100GB in cloud storage. I don't upload any files into the cloud, yet I see that my storage is full to 105GB. See the attached screenshot.
Can someone please help me understand what's going on? My wife is trying to use the new Adobe Express features but can't because of this.

 

Thanks.

 

 

SCR-20230611-lewg.png

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Cloud storage web assets , Libraries

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correct answers 1 Correct answer

Community Expert , Jun 11, 2023 Jun 11, 2023

What does cloud storage include?

Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage.

Together count toward total cloud storage

Creative Cloud

Lightroom

Document Cloud

Adobe Express app

  • All documents
  • Starred files
  • Shared files
  • Projects and brand
...

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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What does cloud storage include?

Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage.

Together count toward total cloud storage

Creative Cloud

Lightroom

Document Cloud

Adobe Express app

  • All documents
  • Starred files
  • Shared files
  • Projects and brand files
  • Graphics and Web pages
  • Videos

 

See here to clear storage:

https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com  (be sure to check "launch more" here)

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

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Community Beginner ,
Jun 13, 2023 Jun 13, 2023

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I'm facing the same issue, but there are only two files left in my folders that take up 10 MB vs 100GB storage space. Nevertheless I get the message the storage space is exceeded. I deleted everything I could find (in the "deleted files" folder as well).

 

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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what folders did you check at the assets.adobe.com?

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Community Beginner ,
Jun 13, 2023 Jun 13, 2023

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All of the folders that showed up, including "Deleted files" and "Show more".

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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what "show more"?  do you mean "launch more"?

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Community Beginner ,
Jun 13, 2023 Jun 13, 2023

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It's in German "Weitere aufrufen"; so yes, it might be "Launch more" in English.

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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