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cloud storage says full

New Here ,
Jul 16, 2023 Jul 16, 2023

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I have had messages saying my 20gb storage is full. After removing all documents/photographs from the cloud and then going into the deleted folder nd removing them too it still tells me I'm out of storage!! i have tried multiple times to contact support and get this fixed but no help! Can someone please help me?

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Community Expert ,
Jul 16, 2023 Jul 16, 2023

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check all 4 sites.  check all links and folders.

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

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New Here ,
Jul 16, 2023 Jul 16, 2023

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Hey, 

 

Thank you for the reply! 

I have clicked all the links and still all folders are saying I have no files or images etc. 

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Community Expert ,
Jul 16, 2023 Jul 16, 2023

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then contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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