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Cloud storage says I have used 126GB of 120GB but I have no cloud files

Community Beginner ,
May 19, 2022 May 19, 2022

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In my CC Desktop I have a permanent notification that I have used 126.1GB of 120GB. My acvcount says I have 20GB of cloud storage! And I have never used cloud storage. It is not causing any problems, but it is irritating!

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correct answers 1 Correct answer

Community Expert , May 20, 2022 May 20, 2022

You can try contacting Adobe Support (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
May 19, 2022 May 19, 2022

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I forgot to add a screen shot

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Community Expert ,
May 19, 2022 May 19, 2022

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Community Beginner ,
May 20, 2022 May 20, 2022

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Syncing is off and the "deleted" folder is empty. I found 1 picture in a library, which I have deleted. Every other folder I can find is empty (including sync folder). I still have the same notification. Do you have any other ideas?

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Community Expert ,
May 20, 2022 May 20, 2022

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You can try contacting Adobe Support (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
May 21, 2022 May 21, 2022

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I allowed popups and copied the link, but nothing happens - no chat window

 

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Community Beginner ,
May 21, 2022 May 21, 2022

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To be more precise a Welcome to Adobe customer support window opens, but no chat window opens

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Community Beginner ,
May 21, 2022 May 21, 2022

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I also follwed your phone link, which led to a page with a link "chat with an agent" - Aha I thought, but clicking led to the Welcome to Adobe customer.blah blah.... but no chat! 

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi Mtotton,

 

A common explanation for this is files stored in one of these locations
lightroom.adobe.com/

https://acrobat.adobe.com/link/home/

 

Sometimes users will have a lot of files at one of those locations and don't realize it.

 

 

If you're not able to contact Adobe support via https://helpx.adobe.com/contact.html?rghtup=autoOpen

it is typically due to security settings on your device or browser, you might test these

 

  • Enable cookies
  • Test from a different device
  • Test in private browsing or incognito mode

 

You should see something like this

 

Screen Shot 2022-05-23 at 9.50.01 AM copy.png

 

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New Here ,
Jul 09, 2022 Jul 09, 2022

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David__B

The files I found when I went to " lightroom.adobe.com" ... Where did those come from? Meaning, if I delete them from this location, there are still within my photos on my harddrive, right?

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