Cloud Storage vs Synced Files Confusion

Report · Jun 25, 2024

Hi! I've read through a ton of posts, but none have been able to answer my question.

While trying to organize files today, I had issues accessing my Creative Cloud Files from my file explorer on my desktop. When I looked it up, I found a notice on Adobe's site that Synced Files have been disabled for personal accounts, so I assume that's why I'm having issues accessing my files. I eventually was able to gain access to these files, but herein lies my question:

Should I migrate all of my Synced Files over to Cloud Storage? Cloud Storage doesn't seem to have the ability to save anything other than .ai, .psd, and .xd files and I use Synced Files to store many Premiere and After Effects projects so that I can access them on the go on my laptop. I don't want these files to be errased one day, but uploading everythign to Cloud Storage seems unfeasible, due to the file type restriction.

Why are these two locations different? Is there some function I can use within the app to combine them automatically? I don't want to lose multiple years worth of work to part of a service shutting down.

Report · Jun 25, 2024

@EzraMoon You cant just migrate over the Cloud Storage - that is reserved for cloud documents like psdc or other cloud based formats. You would have to download then convert each individual file via the desktop applications.

I would recommend using another cloud storage solution (paid) like dropbox or box.net.

Either way make sure your local Creative Cloud sync folder is up to date - downloading individual files from assets.adobe.com is painful to say the least.

Report · Jun 25, 2024

anything important should be backed-up by local saves. adobe's cloud storage is for sharing files with others, and yourself on other devices.

and your local sync folder, while no longer syncing, has not been removed from your computer. it's been renamed to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).